Course Cancellation and Refund Policy

Online Courses (Live Stream or Asynchronous)

Generally, online training course orders are NOT eligible for refund or cancellation. However, we MAY approve a transfer request provided the Student meets the following requirements:

  1. The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. 
  2. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: [email protected] AND;
  3. The Student must NOT HAVE EXCEEDED the MAXIMUM training TIME ALLOWED for ANY online course:

Transfers: 

ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.

If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above) your tuition is NON-REFUNDABLE.

Course Completion Policy:

Hybrid or In-Person Courses

Southeast Professional Education Group will make every effort to run each course that is advertised. Due to unforeseen circumstances, sometimes this is not possible. Therefore, we recommend waiting until four weeks prior to your course to book travel arrangements.

If a course is canceled or is interrupted while in progress by an ‘act of God’ (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves, floods, or viral pandemics) or circumstances beyond our control, no refunds will be issued. Southeast Professional Education Group will gladly transfer your course registration, for no fee, to the same type of course at a mutually agreeable future date and location. Neither Southeast Professional Education Group, its instructors, education partners nor the host facility is responsible for any reimbursement of expenses incurred by participants, including airline tickets or hotel accommodations.

Cancellation by Southeast Professional Education Group (outside of reasons listed above)

Cancellation by Course Participant

Attendance Policy

Other Terms and Conditions: